Session Replay is a technology that creates anonymized, video-like recordings of actions taken by users interacting with your website or mobile application. Your analysts can then watch your users' mouse movements to identify what they're trying to do, where they're having trouble, and what’s frustrating them or causing them to abandon their journey.
By analyzing both evidence and experience — the specific user actions and your site’s responses — your teams are better equipped to make substantive improvements that increase overall satisfaction.