Business Flow enables IT teams and business owners to monitor and analyze critical business processes or flows. With Business Flow it’s easy to track business KPIs, detect process anomalies, and prioritize optimization opportunities to improve business outcomes.
Business Flow is intended for users who:
- Want to increase business efficiency, reduce process errors, and improve customer satisfaction
- Want more effective collaboration between business and IT teams
Process milestones are ingested as business events to ensure real-time lossless precision. These business events can be captured by OneAgent, sent from RUM user sessions, or ingested from external business systems through a REST API. Coming soon: business events from log files.
The app reports business KPIs and trends associated with the flow, including throughput, end-to-end flow duration, flow errors and business exceptions.
The app also reports individual flow errors and business exceptions; these are automatically linked to Smartscape for drill-down analysis into host and process details.