A leader in the 2023 Gartner® Magic Quadrant™
A Leader and positioned furthest for Vision and highest in Execution in the 2023 Gartner Magic Quadrant™
Alitalia cruises to a new altitude of customer experience with Dynatrace
"Dynatrace has been a fundamental part of our success story"
About Alitalia
- Italy’s largest airline
- 22 million passengers per year
- 4,000 flights a week
- Flies to 81 destinations worldwide
Industry
TravelStory Snapshot
Transforming at scale
AI supports move to hybrid, multicloud environment
AI supports move to hybrid, multicloud environment
Improved experiences
Problems solved before they impact users
Problems solved before they impact users
Unparalleled insight
From ability to replay users’ digital experience
From ability to replay users’ digital experience
Continuous optimization
AI helps to improve performance in real-time
AI helps to improve performance in real-time
Strategic IT operations
Shift from technology team to business enabler
Shift from technology team to business enabler
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Challenges
Before Dynatrace, Alitalia found its overall IT architecture was failing to support the company’s vision to be a high performer in a very competitive market. Alitalia made the decision to completely transform, shifting to a hybrid, multicloud environment so it could innovate faster and meet soaring customer expectation for great experiences.
"I know exactly what’s going on in terms of customer experience. I understand the problems before the problems appear."
Why Dynatrace
- Since its digital transformation, and with Dynatrace implemented, Alitalia now has real-time insights into customer journeys, enabling the business to anticipate problems before they occur and minimize impact to customers.
- Dynatrace’s Session Replay capability allows Alitalia to replay customer journeys from the user perspective. This single source of truth, demonstrating what has happened, helps align the business and IT so they can work towards improving conversions, reducing negative experiences, and optimizing entire journeys.
- Alitalia says that Dynatrace has been instrumental in enabling the company to change its reputation from being known as “Always late in take-off always late in arrival” to being known as one of the most punctual airlines in the world.
"Thanks to Dynatrace, other partners, and our business colleagues, Alitalia is the first airline in the world in terms of punctuality"
Migros Bank drives DevSecOps culture with Dynatrace to deliver seamless, intuitive digital banking experiences
“We see Dynatrace as a strategic partner for Migros Bank. It offers excellent support even at short notice and during tricky situations.”
Enhanced digital onboarding:
With full visibility into user journeys
With full visibility into user journeys
Faster resolution:
Instantly identifies root-cause to more than half resolution times
Instantly identifies root-cause to more than half resolution times
Better collaboration:
Single platform eliminates silos between teams
Single platform eliminates silos between teams
BMO Powers Digital First Strategy to Drive Efficiency and Deliver Best-in-Class Customer Experiences with Dynatrace
“Dynatrace is invaluable in BMO’s journey to become a data-driven organization, harnessing unified observability and powerful AI capabilities to accelerate technology-led innovation and deliver flawless digital experiences.”
Greater efficiency:
Cut 60 hours of monthly log analytics toil per team
Cut 60 hours of monthly log analytics toil per team
Faster innovation:
Unlocked 40 hours of extra time for development
Unlocked 40 hours of extra time for development
Higher availability:
Issue analysis and resolution time slashed by 80%
Issue analysis and resolution time slashed by 80%
Aeroporti di Roma Gets More Travelers to their Destination on Time with Dynatrace
“Dynatrace has revolutionized how we manage service incidents and software vulnerabilities, enabling us to create more seamless airport journeys for our travelers.”
Better service:
Enabling punctuality for >99% of daily flights
Enabling punctuality for >99% of daily flights
Greater efficiency:
Time spent triaging issues reduced by 70%
Time spent triaging issues reduced by 70%
Secure innovation:
Vulnerabilities automatically prioritized
Vulnerabilities automatically prioritized
