Wiley accelerates digital transformation to enable seamless access to research and education content globally with Dynatrace

Digital transformation leads to complexity

Wiley has been a leader in research and education for more than 200 years. Today, Wiley helps researchers, learners, institutions and corporations achieve their goals with tech-enabled content, platforms, and services. As the global research system evolves, institutions shift toward online education and digital curriculum, and the jobs market rapidly changes, there is increased demand for Wiley’s extensive digital research and educational resources. These include online platforms that get peer-reviewed research to market faster and make science more broadly available; adaptive courseware, high-impact curriculum, and outcomes-oriented online education; and professional learning content and platforms, job training and placement services, and databases and career centers to help employers and employees succeed. To keep pace with customer needs, the company migrated to a cloud-native architecture, including Kubernetes and serverless compute services.

As a result, Wiley’s technology stack, comprising hundreds of applications and multiple cloud platforms, became increasingly complex to monitor and manage. Its technology teams identified the need for a more advanced solution to help increase their efficiency, improve customer insights, and more rapidly identify and resolve issues, ultimately freeing more time for driving innovation.

Deep observability and causal AIOps simplifies cloud complexity

After evaluating the market, Wiley identified that Dynatrace was the best solution to serve its needs, offering a unified platform with deep observability and advanced AIOps capabilities. With Dynatrace, Wiley’s technology teams benefit from the ability to automatically and continuously discover their entire technology stack and process the billions of dependencies across its multiple cloud environments, in real time.

“Providing access to our research and education content, platforms and services from anywhere, at any time, is vital, and Dynatrace is key to our ability to achieve this,” said Sean Mack, CIO and CISO, Wiley. “We’ve transformed from using technology as an enabler, to having technology at the core of everything we do. But it’s difficult to balance digital transformation with the need to continue delivering the best services and experiences. Dynatrace allows us to simplify our dynamic cloud environment, providing the insights we need to ensure reliable, 24/7 access to our educational resources and services.”

Life with Dynatrace

• Deep observability: Wiley now has a single AI-powered platform that can automatically and continuously discover its entire technology stack and process the billions of dependencies across its multiple cloud environments, applications, and services, in real time. This makes it easier for Wiley to keep track of its increasingly dynamic cloud-native environment, while reducing manual effort across its teams.
• Better business value: Wiley’s technology teams have been able to more proactively identify and resolve issues, freeing more time for the team to focus on advancing Wiley’s digital transformation and accelerating innovation.
• Seamless user experiences: Dynatrace’s advanced AIOps capabilities provide precise answers to any issues that arise across Wiley’s digital service delivery chain. This has made it easier for teams to limit negative impacts to customers and deliver uninterrupted access to Wiley’s expansive digital research and education resources.
• Greater collaboration: By consolidating observability data into a single platform, Dynatrace has eliminated silos, enabling greater collaboration between Wiley’s teams as they work to create better research and education services for its customers.

“Dynatrace has changed the way we approach the customer experience by enabling our teams to more proactively resolve issues, limiting impacts to the researchers, learners, institutions, and corporations we serve,” continued Mack. “Before Dynatrace, keeping up with our increasingly complex infrastructure was draining our teams’ time. Now, we can automatically capture every source of observability and user-experience data in a single place. This shift alone has freed our teams to invest more time in proactively acting on the insights they’re getting in real time, so they can create better, more innovative services and experiences while also maintaining focus on our primary goal – meeting our customers where they are, whenever they need our resources.”