A leader in the 2023 Gartner® Magic Quadrant™
A Leader and positioned furthest for Vision and highest in Execution in the 2023 Gartner Magic Quadrant™
"Dynatrace was the obvious solution, as its AI capabilities turn data into answers that point us at where to look, and what to look for."
Saxo Bank wanted to offer a market-leading trading platform that best supports the needs of individual investors as well as white-label partners, such as banks and management firms. Its platform connects to global stock markets in London, New York, and Tokyo, handling more than 800,000 different prices per second. Availability and reliability are critical to the success of the platform, due to the fast paced nature of the investment and trading market.
To enable the high speed, low latency its platform needed, Saxo Bank built a fully on-premises IT stack, running on Multicast and Windows technology. More recently, to drive greater digital agility, it began to migrate towards a microservices and containerized architecture on Microsoft Azure Kubernetes Stack (AKS), in an on-premises private cloud. This brought significant complexity to its environment. To overcome this, the bank needed a single solution that could monitor across all technologies, reduce alert storms, and cut resolution times.
Saxo Bank turned to Dynatrace for end-to-end, intelligent observability across its entire environment. Dynatrace’s all-in-one solution streamlines incident management, by providing instant and precise answers when problems arise. This would prevent the bank’s teams from feeling overwhelmed by the storms of up to 1.5 million alerts they receive from legacy monitoring solutions every month. Dynatrace also offered Saxo Bank an outside-in view, so teams could identify if and how an issue affected users, helping them determine the significance of an issue and be more proactive in its customer support, particularly for its VIP clients.
“The availability of our platform is crucial, because it only takes a few seconds of downtime to create a huge risk for us and our customers,” said Thomas Ulrich, Global Head of Infrastructure & Workplace Technology at Saxo Bank. “To manage that risk, we collect large volumes of data on the performance of our platform, but it previously lacked context. As a result, we struggled to make sense of it quickly enough to act and prevent issues impacting our platform. Dynatrace was the obvious solution, as its AI capabilities turn data into answers that point us at where to look, and what to look for.”
"Dynatrace was the obvious solution, as its AI capabilities turn data into answers that point us at where to look, and what to look for."
“Dynatrace is transforming the way we work and guarantees the performance and availability of our platform,” says Ulrich. “We’ve been able to eliminate manual processes and time-consuming triage efforts, freeing up more time for our developers to focus on innovation and enhancing our platform. We’re also able to be much more proactive. Dynatrace automatically spots issues at a very early stage, so we can predict and prevent problems from impacting our platform and clients. We have improved our IT operation notably by introducing Dynatrace.”
"Dynatrace automatically spots issues at a very early stage, so we can predict and prevent problems from impacting our platform and clients. We have improved our IT operation notably by introducing Dynatrace."
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