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"We’re thankful for a partner like Dynatrace for supporting our growth and efforts to provide excellent digital experiences for our guests."
Spirit Airlines is working to expand its network by adding brand new planes and increasing the number of destinations it flies to throughout the U.S., Latin America, and the Caribbean. With a mantra of More Go, the airline offers high value flights at very affordable prices, while delivering an excellent guest experience. Its technology team manages many mission-critical applications that power the airline’s customer experience and support its internal operations.
Spirit uses various cloud-based online and mobile commercial applications that support customer self-service options, from booking flights and managing trips to self-check-in and baggage-tag printing. Additionally, the team oversees operational applications that are used to manage the fleet and maintenance crews. Teams need to resolve issues in these applications quickly, using capabilities beyond the traditional eyes-on-screen monitoring procedures. They also sought increased visibility into the customer journey and the third-party applications that are integrated with its services.
The Spirit team sought an end-to-end observability solution to support its ambitious growth plans and meet guest expectations for seamless experiences. It turned to Dynatrace due to its answer-driven automation and digital experience monitoring capabilities, which could provide insight into Spirit’s hybrid technology stack and the digital guest journey. Dynatrace also provides extended oversight of external platforms such as third-party booking websites.
“Dynatrace offered all the capabilities we needed in a monitoring solution and more,” says Sagi Varghese, Senior Director for IT Services at Spirit. “Its features enable us to have deep insights into the guest experience. Such valuable data enables us to respond to variations in digital guest experience quickly. With Dynatrace, we can also map out external dependencies to the digital guest experience.”
"We're thankful for a partner like Dynatrace for supporting our growth and efforts to provide excellent digital experiences for our guests."
“At Spirit, we’re focused on investing in every facet of the guest experience, while at the same time keeping our fares affordable,” continued Varghese. “These investments span our entire our business, from having one of the youngest and most fuel-efficient fleets in the industry, to installing new cabin amenities like enhanced seats and high-speed Wi-Fi. This effort also extends to our state-of-the-art digital technology platforms. We’re thankful for a partner like Dynatrace for supporting our growth and efforts to provide excellent digital experiences for our guests.”
"Dynatrace offered all the capabilities we needed in a monitoring solution and more."
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