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"Dynatrace provides full visibility across our entire environment, enabling us all to work together in solving problems efficiently and update our business partners more easily."
The State of Minnesota government delivers critical public services to about 5.75 million Minnesotans. Many essential services are accessible online, including the Department of Employment and Economic Development’s unemployment insurance. This service provides partial wage replacement and job search support to constituents who have found themselves unemployed and assists employers with handling wages and claims.
As part of the State’s digital strategy, it aims to build trust with constituents by cementing its reputation for providing secure, timely, and high-quality services. However, it faced challenges meeting this objective as the IT department worked in a series of sub teams, creating silos that led to a lack of transparency and inefficiency. Each sub team, from database administrators to the middleware team, had access to different monitoring data and relied on verbal communication for progress updates or to learn about critical issues. With this approach, it could take days to resolve complex problems, which negatively impacted the constituent experience and staff morale.
The State of Minnesota’s IT team needed a new approach to managing the performance and availability of its applications. It selected Dynatrace due to its automatic and intelligent observability capabilities. With Dynatrace, all IT teams would have access to the same data, eliminating silos and promoting a more cohesive and collaborative workplace. Dynatrace’s continuous monitoring would also enable teams to be more proactive in managing the applications by giving them critical information on any issues in real-time and helping resolve them before they impact constituents.
“Our siloed approach was becoming a roadblock for us in meeting our goals of delivering excellent online services,” says Kailey Smith, Application Architect, State of Minnesota IT Services. “We had a transparency issue—asking a team to verbally explain what data they are seeing is not the same as seeing it for yourself. Dynatrace provides full visibility across our entire environment, enabling us all to work together in solving problems efficiently and update our business partners more easily.”
"Dynatrace provides full visibility across our entire environment, enabling us all to work together in solving problems efficiently and update our business partners more easily."
“Dynatrace enables us to do more with less,” says Kailey. “It instills confidence that we can fully support our applications, meet all our SLAs, and deliver what the business wants. Dynatrace has also been important to talent retention at the State of Minnesota. When staff are excited, they have more time to innovate, and they want to stay with us. Ultimately, with Dynatrace, we feel confident we can meet the needs of citizens who expect and deserve a great digital experience.”
"Dynatrace enables us to do more with less. It instills confidence that we can fully support our applications, meet all our SLAs, and deliver what the business wants."
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