Virgin Money banks on AI-assistance to improve operations

Challenges

Virgin Money found its previous approach to monitoring was proving ineffective; it had a relatively small team that was responsible for managing a large number of different systems, using multiple tools and manual processes. As a result, it found its team was regularly reacting to issues after they had impacted customers, making it difficult to proactively optimize digital experiences and creating a significant challenge in terms of time and resources.

Why Dynatrace

• Auto-discovery and instrumentation – Virgin Money was impressed by the simplicity in which Dynatrace could be deployed across its entire environment, with the ability to auto-instrument all of its services, processes, and technologies. After launching Dynatrace’s OneAgent, Virgin Money had complete observability across its entire digital ecosystem within two days.
• Intelligent observability at scale – The AI-assistance from Dynatrace met Virgin Money’s need for monitoring capabilities that are smart and scalable, with the ability to recognize end-to-end application flows and customer journeys as its systems continue to expand. These capabilities have saved Virgin Money hours of manpower resources, by removing the need for manual troubleshooting.
• A single source of truth – The full-stack observability provided by Dynatrace offers Virgin Money a single, all-in-one platform that covers multiple use-cases and technologies. This eliminates the need for teams to use multiple monitoring solutions to find the root cause of performance problems.
• Cross-team collaboration – The AI-powered answers from Dynatrace can be used by multiple teams within Virgin Money’s IT department, from operations, to second-line support, incident managers, and change management. As a result, Virgin Money is able to make better, faster, and more informed decisions.