American Fidelity eliminates blind spots in a hybrid multicloud environment

Challenges

Before Dynatrace, American Fidelity struggled to understand the performance of its key customer-facing enrollment systems, which operate across a hybrid, multicloud environment built on a mix of on-premise systems, Azure and AWS environments. This limited its visibility into how customer-facing services were performing and creating blind spots that left teams having to manually search for the root cause of problems.

Why Dynatrace

• With Dynatrace, American Fidelity was able to consolidate multiple monitoring tools to obtain a single view, providing better visibility into its environment and eliminating performance blind spots.
• Built for the cloud, Dynatrace enables American Fidelity to make sense of its complex hybrid, multi-cloud environment, providing complete visibility across the full stack.
• Dynatrace’s AI capabilities provide American Fidelity with a comprehensive picture of customer experience; capable of pinpointing root cause amongst the 300,000 dependencies in its environment instantly, so the IT team can rapidly remediate problems and improve customer experience.
• Dynatrace’s Alexa integration allows American Fidelity’s team to quickly and easily engage with Davis® through voice, to get fast answers to questions like ‘what happened overnight’ and ‘what’s the user experience like right now’.
• With Dynatrace ONE, American Fidelity has access to real-time assistance through in-platform chat, allowing the team to collaborate and engage with Dynatrace experts to further optimize processes and improve performance.